Our website may be used without entering personal information. Different rules may apply to certain services on our site, however, and are explained separately below. We collect personal information from you (e.g. name, address, email address, telephone number, etc.) in accordance with the provisions of German data protection statutes. Information is considered personal if it can be associated exclusively to a specific natural person. The legal framework for data protection may be found in the German Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). The provisions below serve to provide information as to the manner, extent and purpose for collecting, using and processing personal information by the provider
Melou GmbH, Scheibenstr. 117, 48531 Münster, Germany
Please be aware that data transfer via the internet is subject to security risks and, therefore, complete protection against third-party access to transferred data cannot be ensured.
Our website makes use of so-called cookies in order to recognize repeat use of our website by the same user/internet connection subscriber. Cookies are small text files that your internet browser downloads and stores on your computer. They are used to improve our website and services. In most cases these are so-called "session cookies" that are deleted once you leave our website.
To an extent, however, these cookies also pass along information used to automatically recognize you. Recognition occurs through an IP address saved to the cookies. The information thereby obtained is used to improve our services and to expedite your access to the website.You can prevent cookies from being installed by adjusting the settings on your browser software accordingly. You should be aware, however, that by doing so you may not be able to
make full use of all the functions of our website.
We offer you the opportunity to sign up for our website. The information entered when signing up, as shown in the registration form
is collected and stored solely for use by our website. When signing up for our website, we also store your
IP address and the date and time you registered. This serves to protect us in the event a third party improperly and without your knowledge makes use of your data to sign up for our site. None of this information is transferred to third parties. Nor is any of this information matched to any information that may be collected by other components of our website.
Our website offers you the opportunity to subscribe to our newsletter. The newsletter provides you periodically with information about our services. To receive our newsletter, we require a valid email address. We will review the email address you provide for the purpose of determining whether you are in fact the owner of the email address provided or whether the actual owner of said address is authorized to receive the newsletter. When subscribing to our newsletter, we will store your IP address as well as the date and time you subscribed. This serves to protect us in the event a third party improperly and without your knowledge makes use of your email address to subscribe to our newsletter. We will not collect any other data. The data thereby collected is used solely for the purpose of receiving our newsletter. No data is transferred to third parties. Nor is any of this information matched to any information that other components of our website may collect. You may cancel your subscription to the newsletter at any time. You will find additional details in the email confirming your subscription as well as in each newsletter.
On our website we offer you the opportunity to contact us, either by email and/or by using a contact form. In such event, information provided by the user is stored for the purpose of facilitating communications with the user. No data is transferred to third parties. Nor is any of this information matched to any information that may be collected by other components of our website.
Use of Google Analytics with anonymization function
Our website uses Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google“. Google Analytics employs so-called “cookies“, text files that are stored to your computer in order to facilitate an analysis of your use of the site.
The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there.
We use Google Analytics on our website with an IP anonymization feature. In doing so, Google abbreviates and thereby anonymizes your IP address before transferring it from member states of the European Union or signatory states to the Agreement on the European Economic Area. Google uses this information to analyze your use of our site, to compile reports for us on internet activity and to provide other services relating to website and internet use. Google may also transfer this information to third parties where required to do so by law or where such third parties process this data on Google’s behalf.
Google states that it will in never associate your IP address with other data held by Google. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.
Furthermore, Google offers a deactivation add-on for most current browsers that provides you with more control over what data Google can collect on websites you access. If you enable this option, website visit information will not be sent to Google Analytics. However, the browser deactivation add-on offered by Google Analytics does not prevent information from being transmitted to us or to other web analysis services we may engage. You can find additional information on how to install the browser add-on at the following link:
Use of Google-Maps
We use the “Google Maps” component of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter “Google.”
Google sets a cookie in order to process the user configuration and data when the page with the integrated “Google Maps” component is displayed. As a general rule, this cookie is not deleted by closing the browser, but rather expires after a certain time, as long as it is not previously manually deleted by you.
If you do not agree with this processing of your data, you may choose to deactivate the “Google Maps” service and thereby prevent the transfer of data to Google. To do this, you must deactivate the Java Script function in your browser. However, we would like to point out that in this case you will not be able to use “Google Maps” or at least only to a limited extent.
as well as the additional Terms and Conditions for "Google Maps"
Use of facebook components
Our website employs components provided by facebook.com. Facebook is a service of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.
Each time our website receives an access request equipped with a Facebook component, the component prompts your browser to download an image of this Facebook component. Through this process, Facebook is informed precisely which page of our website is being visited.
When you access our site while logged into Facebook, Facebook uses information gathered by this component to identify the precise page you are viewing and associates this information to your personal account on Facebook. Whenever you click on the “Like“ button, for example, or enter a comment, this information is transmitted to your personal account on Facebook and stored there. In addition, Facebook is informed of your visit to our website. This occurs regardless of whether you click on a component or not.
If you wish to prevent the transfer to and storage of data by Facebook about you and your interaction with our website, you must first log out of Facebook before visiting our website. The data protection policies of Facebook provide additional information, in particular about the collection and use of data by Facebook, your rights in this regard as well as the options available to you for protecting your privacy: https://de-de.facebook.com/about/privacy/
In addition, tools are freely available on the market that can be used to block Facebook social plug-ins with add-ons from being added to all commonly used browsers: http://webgraph.com/resources/facebookblocker/
You can find an overview of Facebook plugins at https://developers.facebook.com/docs/plugins/
Use of YouTube components with advanced privacy mode
On our website we use components (videos) of YouTube, LLC 901 Cherry Ave., 94066 San Bruno, CA, USA, a company belonging to Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA.
To this end, we use the “ – enhanced data protection mode – ” option provided by YouTube.
When you display a page that has an embedded video, a connection will be made to the YouTube server and the content will appear on the website via a communication to your browser.
According to the information provided by YouTube, in “ – enhanced data protection mode -”, data is only transferred to the YouTube server, in particular which of our websites you have visited, if you watch the video. If you are logged onto YouTube at the same time, this information will be matched to your YouTube member account. You can prevent this from happening by logging out of your member account before visiting our website.
Further information about data protection by YouTube is provided by Google under the following link:
Use of Pinterest
In addition, we use the service of pinterest.com. Pinterest.com is a service from Pinterest, Inc., of 08 Brannan St, San Francisco, CA 94103, U.S.A. You recognize it on the “pin it” button that is integrated into our web site. Pinterest receives in this way the information that our web site has been called up. Pinterest can allocate your visit to our site to your Pinterest account and link up this data as a result, insofar as you have a user’s account with Pinterest and you are logged in there. If you click on the “pin it” button on our site, then this data will be transmitted to Pinterest and stored there. You can obtain further information at “http://pinterest.com/about/privacy/” about the purpose and extent of compiling data, processing it and using it by Pinterest, as well as about your rights and possibilities for adjusting the setting concerning this matter, in order to protect your private sphere. http://pinterest.com/about/privacy/
If you do not wish that Pinterest compiles data about you via our web site and it links up with your data there, then you should log-out yourself from your Pinterest account before your visit to our web site.
Use of Instagram
We promote the service Instagram on our website. Instagram is a service of Instagram Inc. By means of the integrated “Insta” button on our page, Instagram receives the information that you have accessed the corresponding page of our website. If you are logged into Instagram, Instagram may assign the visit to our site to your Instagram account and link the data by this means. The data transmitted by clicking the “Insta” button is stored by Instagram. You can find more information regarding the purpose and scope of data collection, its processing and use, as well as your related rights and settings options for protecting your privacy in the Instagram data protection notice under https://help.instagram.com/155833707900388.
To prevent your visit to our site from being accessed by your Instagram account, you must log out of your Instagram account before visiting our site.
Using PayPal as Payment Method
If, while completing your order, you decide to use PayPal as an online payment service, your contact details will be sent to PayPal during the order process. PayPal is a service from PayPal (Europe) S.à.rl & Cie. SCA, 22-24 Boulevard Royal, L-2449 Luxembourg. PayPal assumes the function of an online payment service and trustee, and offers buyer protection services.
The personal data transmitted to PayPal usually includes your first name, last name, address, telephone number, IP address, e-mail address, or other data required to process your order, such as the quantity of articles ordered, the article number, invoice amount, percentage taxes and invoice details, etc.
This information needs to be transferred to process your order using your chosen payment method, mainly in order to confirm your identity and manage your payment and the customer relationship.
Please note the following however: PayPal may also pass on your personal data to subcontractors or other affiliates, to the extent necessary for fulfilling the contractual obligations arising from your order or for processing personal data in your order.
Using Direct Transfer as a Payment Method
If, while completing your order, you decide to use Direct Transfer (Sofortüberweisung) as an online payment service, your contact details will be sent to Direct Transfer (Sofortüberweisung) during the order process. Direct Transfer (Sofortüberweisung) is a service from SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany. Direct Transfer takes over the function of an online payment service provider, and allows you to make cashless payments for products and services over the Internet.
The personally identifiable information sent when you make a Direct Transfer usually comprises your first name, last name, address, telephone number, IP address, e-mail address, or other data required for processing your order, including the number of articles ordered, the article number, the invoice amount, percentage taxes and invoice details etc.
This information needs to be transferred to process your order using your chosen payment method, mainly in order to confirm your identity and manage your payment and the customer relationship.
Please note the following however: Direct Transfer may also pass on your personal data to subcontractors or other affiliates, to the extent necessary for fulfilling the contractual obligations arising from your order or for processing the personal data in your order.
In some circumstances, Direct Transfer may transfer to credit agencies the personal data which has been transferred to Direct Transfer. The information transferred serves to identify you and to verify your creditworthiness with regard to the order you have placed.
If you have any further questions regarding the use of your personal data, please contact Direct Transfer by e-mail (email@example.com) or in writing (SOFORT GmbH, Datenschutz, Theresienhöhe 12, 80339 Munich, Germany).
Use of Klarna as Payment Method
If during the ordering process you opt to make payment by using Klarna Invoice or Klarna Account, offered by Klarna AB, Registered Office Sveavägen 46, 111 34 Stockholm, Sweden, you consent that we will collect and transmit to Klarna AB the necessary personal information for the processing of a purchase on account and the information required for the carrying out of identity and creditworthiness checks.
This information particularly comprises first name and surname, title, address, date of birth, gender, e-mail address, IP address, telephone number and mobile telephone number. It also includes data necessary for the processing of a purchase on account and data associated with the order such as number of articles, invoice amount and taxes in percent, invoice information, bank details, card number, validity date, CCV code, information on goods and services, historical information, information on your previous purchases, payment history, any rejections you may have received, financial information, information on any credit commitments or payment injunctions that may exist, information on the interaction between you and the Klarna Checkout, page loading times, download errors and methods used to leave the page displayed, information on electronic communication, confirmations of receipt, device information, geographical information.
The transmission of such data is necessary in order to process your purchase using your preferred method of purchase on account. It is particularly required for the purposes of confirmation of your identity, administration of your payment and customer relations, customer analysis, administration of Klarna’s services and internal processes, including rectification of malfunctions, data analyses, internal tests, development, statistical purposes, improvement of the services provided by Klarna, ensuring that the necessary information for you and your device is displayed as effectively as possible, avoidance of misuse or improper use of the services provided by Klarna, within the scope of the endeavours undertaken by Klarna to structure its services in as secure a manner as possible, in order to evaluate which payment methods we are able to make available to you via Klarna, the execution of internal credit assessments, the implementation of risk analyses and risk management, business development and the pursuit of applicable law. Klarna has a justified interest in the transmission of the personal data of customers and requires such data in order to obtain information from credit reference agencies for the purpose of identity and creditworthiness checks. In Germany, the data stated above may be passed onto the following credit reference agencies.
- Arvato Infoscore Consumer Data GmbH und Infoscore Consumer Data GmbH, Rheinstraße 99, 76532 Baden-Baden
- Bürgel Wirtschaftsinformationen GmbH & Co. KG, P.O. Box 5001 66, 22701 Hamburg
- Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss
- Deltavista GmbH, Freisinger Landstr. 74 80939 Munich
- SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden
Klarna may also make your personal data available to other companies within the Klarna Group and to service providers and subcontractors insofar as this is necessary for the fulfilment of contractual relations with you or with these organisations.
Within the scope of deciding upon the establishment, implementation or termination of the contractual relationship, Klarna collects and uses information on the payment history of the customer and probability values relating to future payment behaviour. Klarna conducts the calculation of this scoring on the basis of scientifically recognised mathematical and statistical procedures.
You may withdraw consent for the use of your personal data by Klarna at any time. Notwithstanding this, Klarna may remain entitled to process, use and transmit personal data in certain circumstances insofar as this is necessary for the contractual processing of payments by Klarna’s services, is legally stipulated or is required by a court or government authority.
Further information on data protection is also available from Klarna directly:
You may obtain information on your personal data stored by Klarna at any time by contacting Datenschutz@klarna.de.
Use of Amazon Payments as Payment Method
Amazon Payments allows the customer to use payment methods which are deposited with their Amazon.de payment account to pay in the online store of Melou (ie not directly from Amazon). Thus, the customer can shop with an Amazon Payments account in the online shop of Melou. Additional costs do not arise. If the customer already has an Amazon.de customer account, Amazon automatically creates an Amazon Payments account for the customer. This is activated when the customer first uses Amazon Payments for an order. This account is linked to the Amazon.de customer account of the customer and this can immediately pay with the deposited there - either by direct debit or credit card. The customer is granted the same payment and security guarantee as at Amazon.de. Further information on Amazon Payments can be found at https://payments.amazon.de
Insofar as the customer wishes to use the payment method Amazon Payments by clicking on the "Pay with Amazon" button integrated in the online shop system of Melou, this will be redirected to the log-in page of Amazon.de. After successful registration, the shipping addresses and payment methods of the customer deposited with Amazon.de are displayed. The customer then selects the shipping address and payment method and will be redirected back to Melou's online shop via the "continue" button, where the order process can be completed.
Information / Revocation / Cancellation
On the basis of the Federal Data Protection Act, you may contact us at no cost if you have questions relating to the collection, processing or use of your personal information, if you wish to request the correction, blocking or deletion of the same, or if you wish to cancel explicitly granted consent. Please note that you have the right to have incorrect data corrected or to have personal data deleted, where such claim is not barred by any legal obligation to retain this data.